Updated
Get in touch
Use this page for questions about the Gacha Club at gachaclub.co.uk, a broken page, an accessibility issue or a correction to the information we publish. The contact address for this website is contact@gachaclub.co.uk. The form below submits a message to the site’s editorial team; it is not the Lunime game-support system.
Choose a clear subject and tell us which page you mean. A specific report is much easier to investigate than a message saying only that something does not work. You do not need to register for an account on this website to report a problem.
A player will not open
For a problem with the embedded player, include the page address, browser name, device type and a short description of what you see. Tell us whether the player stays blank, stops at an advert or shows an error message. Mention whether the same issue occurs after a normal page refresh.
An embedded game runs on a separate provider’s service. Advertising, a provider outage, unsupported device features or a change to framing permission can affect loading. We can review the link and page integration, but we cannot repair a third-party account or promise that a provider will serve every location.
Suggest a correction
If a sentence about Gacha Club is inaccurate, quote the relevant words and link to a reliable source for the correction. Identify the game version or platform where the difference appears. The browser player, mobile app and old video footage may not share the same interface or feature set.
We welcome clearer instructions and useful source links. Please explain the change in your own words instead of sending a full copied article or material you are not entitled to share. A correction can improve a specific fact without requiring you to disclose private game-account information.
Account, purchase and installation support
Lunime and the relevant store or provider handle game accounts, billing, app installation and progression. This independent website cannot access those records, issue refunds or restore a save. Follow the official game links on the main page for those matters.
Never send us passwords, payment-card numbers, authentication codes or identity documents. If a browser advert or game page asks for unexpected information, stop and review the official support route. A message to this website does not create a support relationship with the game developer.
Rights and accessibility
For an artwork or copyright concern, use the Rights & copyright page and identify the material and your relationship to it. A precise source address helps us locate the correct image, video reference or text. We review requests about our own pages separately from content hosted by an external player.
For an accessibility report, describe the action you were trying to complete, the browser or assistive technology used and the point where the page became difficult to use. Suggestions about focus, contrast, labels and navigation are particularly useful. Do not include a recording of unrelated private activity.
What happens to a message
The contact form asks for a name, email, subject and message so the editorial team can understand the issue and respond where appropriate. Submissions are handled privately by the website’s contact service. Submissions are saved privately in this website’s database. Where available, Cloudflare sends a notification to the website operator. We do not display contact messages as public comments, and we do not promise a fixed response time.
The Privacy page explains the information involved in this process. Sending a message is optional. If you prefer not to provide an email address in a form, you can use the published mailbox instead once the domain’s mail service is operating. No contact message should contain information that the team does not need to investigate the report.